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Summary
- Assisted passengers at the ticketing counter, gate, and boarding areas, providing excellent customer service and ensuring a smooth travel experience.
- Handled ticketing inquiries, bookings, changes, and cancellations in accordance with airline policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a high level of professionalism and customer satisfaction.
- Utilized computerized reservation systems to manage bookings, seat assignments, and check-in processes accurately.
- Collaborated with other departments, such as baggage services and ground operations, to ensure efficient and seamless flight operations.
- Conducted boarding procedures, including document verification, seat assignments, and boarding announcements.
- Assisted passengers with special needs, including unaccompanied minors and individuals with disabilities, to ensure their comfort and safety.
- Assisted customers with travel inquiries, reservations, and itinerary planning, offering personalized recommendations and travel solutions.
- Managed customer bookings for flights, hotels, car rentals, and other travel-related services, ensuring accuracy and efficiency.
- Resolved customer complaints and concerns in a professional and satisfactory manner.
- Coordinated with airlines, hotels, and other travel service providers to ensure a smooth and enjoyable travel experience for customers.
- Maintained accurate customer records and preferences using customer management software.
- Followed up with customers to ensure their satisfaction and address any additional needs.
- Participated in marketing and promotional activities to attract new customers and enhance customer loyalty.
Projects
Experience
Counselor Airport services
Provide Passenger Services as per the Standard Airsial Airline
Carryout Passenger Check-in, Boarding Gate Operations, Flight Preparation and Load Control functions as per the duty allocation for the shift.
Ensure upkeep of all Terminal Facilities.
Manage queue at all passenger processing zones.
Make necessary arrangements for PRM and other passengers requiring special assistance.
Preparation of charge notes against published tariff and cash collection wherever applicable
Supervision at baggage make up areas.
Preparation of manual BRS.
Supervision of aircraft loading & offloading.
Meeting crew of the aircraft upon arrival as per the duty allocation
Manage the passenger arrival process.
Assisting Passenger Services Supervisor in their duties and other official duties as instructed.
Provide exceptional services to VIP/CIP.
Floor management, FIDS management and coordinate for trolley management.
Ramp functions, security, and safety adherence (FOD management & Equipment Pre inspections).
Document checks and profiling of passengers.
Emergency response awareness, coordination, and familiarization.
Manage porters, loaders, equipment operators and cabin appearance staff.
Coordinate for MHB and familiar with world tracer.
Customer services Representative
Provided excellent customer service to passengers at the ticketing counter, gate, and boarding areas, ensuring a positive travel experience.
Assisted customers with ticket purchases, changes, and cancellations, while adhering to airline policies and procedures.
Handled and resolved customer complaints, requests, and issues in a timely and satisfactory manner.
Coordinated with other departments, such as baggage services and ground operations, to ensure smooth and efficient operations.
Proficiently operated computerized reservation systems, handled cash transactions, and maintained accurate records of ticket sales.
Conducted boarding procedures, including document verification, seat assignments, and boarding announcements.
Assisted passengers with special needs, such as unaccompanied minors, elderly individuals, and passengers with disabilities.
Collaborated with colleagues to maintain a positive work environment and contribute to team goals.
